FAQs
General Enquiries About Our Embroidery Digitizing Services
Our charge is dependent on the stitch count of the final digitized design file.
Basic Digitizing Rates
$14.9 Flat rate (under 5 inches and/or under 10,000 stitches).
After 10,000 stitches $1.49 per thousand stitches
Note: No extra or hidden charges for minor editing & sew out.
Basic Vectorization Rates
Vector: $10 – $75
dependent on the complexity of the source image provided.
BMP, DXF, EMF, EPS, GIF, JPEG, PCX, PNG, PSD, TIFF, WMF and PDF.
If you have a source image in other format than the aforementioned, please contact us before going through with the ordering process.
CND, CSD, DSB, DST, DSZ, EMB, EMT, EXP, HUS, JEF, KSM, PCD, PCQ, PCS, PEC, PES, SEW, T01, T03, T04, T05, T09, TAP and XXX.
Unless instructed to do otherwise, we will mail your digitized logos in DST format. We will also send a sewout image via email, for your consent before sending the actual digitized file.
Tajima, Barudan, Melco, Toyota, Zsk, SWF and Happy.
We are known for having the fastest turnaround within the industry, digitized designs within 3 – 12 hours of the order being placed. For rush orders, your design can be provided to you within the 1 – 8 hours of being order being placed with all the required information.
Free Price Estimate
Register for free at digitemb.net by completing a simple form and activating your personal account. Send us the artwork and your detailed requirement specifications and we will get back to you as soon as possible. You can also email or fax us your artwork and design details.
Placing An Order
After registration and verification, you can place the order by using the dashboard after logging in. You will also receive a welcome email explain this process in detail.
Furthermore, you can also place an order by email directly at digitize@digitemb.com
You can pay us by Debit/Credit cards from the following vendors, Visa, MasterCard, American Express, Discover Card and even PayPal account. For more options, contact us directly.
Yes, you can follow the status of your order by going to the order record page, once logged into your account.
Registering On The DigitEMB Website
After you register, you can login to your account and request a free quote, place orders, submit artwork, make payments, follow-up your order and receive virtual delivery of your design.
Delivery Of Digitized Embroidery Logos
Once your design is ready to download, log in and click on the ‘List Management’ > ‘Order List’ and then can download the file by clicking the ‘download file’, next to the design you ordered, on the page.
Also, you can ask for the design to be sent to you via email.
Editing Of Digitized Logos
Changes can be made to existing digitized embroidery files.
For simple revisions, we do not charge anything. However for complex edits (if it is something different from what was originally requested and quoted) we charge a fee dependent on the complexity of the requested change.
Other Common Questions About Our Custom Digitizing Services
Yes, we will try to clean it up to be used within the digitizing process.
Yes, it is possible.
As soon as the payment is received, a confirmation email is sent to the customer acknowledging the payment.
Yes, all the digitized designs go through testing phase, including test embroidering, of which a sew out is also provided to the customer.
You can download the archived designs by clicking on the ‘List Management’ > ‘Order List’ and then can download the file by clicking the ‘download file’ next to the design you want to download.
Moreover, you can contact digitize@digitemb.com and request your archived designs to be emailed to you directly.